Shipping Info
Shipping Delay Announcement
I Know
Published: 2023-01-06
The Lunar New Year is coming. Our factory will have a holiday from 2023-01-15 till 2023-02-15 for the traditional festival. We still accept new orders, however most of them will be shipped in March.
During the holiday, emails will be replied aperiodically. Any request please feel free to contact us.
Standard Shipping
In stock
Items will be shipped within 3 working days.
The average shipping time is 20 days.
(Not all the products can be ordered are in stock. If you would like to check stock, please contact us before ordering )
Build to order
The delivery period (includes two parts: production time and shipping time) is
- United States, Canada: 20~30 days
- Australia, New Zealand: 30 days
- United Kingdom, Germany: 30 days
- Others countries: 30 days
The exact delivery frame depends on many factors, such as customs, weather, whether in peak season and other uncontrollable factors.
Please contact us in 60 days for checking the delivery, we will not provide compensation for the package over 60 days(counting from shippded day).
You're welcome to contact us for more details.
Important Notes
Onlymaker provides handmade heels worldwide. We keep an reasonable volume in stock (US). In most case, the heels were made according to the order. If you have an agenda to keep, we strongly suggest you place your order at least 20~30 days in advance, or contact us to confirm.
Return Policy
- Except customized items, you can get a fully refund if the order haven't been fulfilled.
- You have 7 days to contact us for a refund after the order delivered.
For any other question, please feel free to contact us.