Shipping Info
The COVID-19 Events
I Know
# 2020-06-15
Dear customers, we still suffer from the epidemic seriously, especially our shipping service. In fact, the global logistics nowadays are so unstable that we can not estimate the accurate date everything could be normal.
Please accept our apologies and give us your support. Hope we can overcome it together ASAP.
# 2020-03-30
As COVID-19 has spread, Onlymaker keeps doing the best to serve our customers with high quanlity shoes. Together we will prevail on this horrible disease in the coming days!
Estimated Standard Shipping Time
- United States: 5 ~ 7 days
- United Kingdom, German: 7~10 days
- Australia, Canada: 10~15 days
- Others: ~ 15 days or contact us for more
- Customized orders: at least 1 month, depending on the requirements
Important Notes
Onlymaker provides handmade heels worldwide. We keep an reasonable volume in stock (US). In most case, the heels were made according to the order. If you have an agenda to keep, we strongly suggest you place your order at least 10 days in advance.
- In stock items can be fulfilled within 3~5 days
- Another 5~10 working days needed for heels built to order
- Customized products take even longer depending on your needs
Return Policy
- Except customized items, you can get a fully refund if the order haven't been fulfilled.
- You have 7 days to contact us for a refund after the order delivered.
For any other question, please feel free to contact us.