Shipping Info

The COVID-19 Events
I Know
# 2020-06-15
Dear customers, we still suffer from the epidemic seriously, especially our shipping service. In fact, the global logistics nowadays are so unstable that we can not estimate the accurate date everything could be normal.
Please accept our apologies and give us your support. Hope we can overcome it together ASAP.
# 2020-04-27
Dear customers, we've seen a large increase about online shopping during the last month. At the same time, we are also experiencing the hardship of the global logistics. It is really sorry that we can not afford the free shipping globally. From today, we need to charge you various shipping fees from $4.99 according to your location.
Please understand that it is just a TEMPORARY policy during the pandemic. We will remove it immediately when the global logistics returns to normal.
Thanks very much for your support!
# 2020-03-30
As COVID-19 has spread, Onlymaker keeps doing the best to serve our customers with high quanlity shoes. Together we will prevail on this horrible disease in the coming days!
Estimated Standard Shipping Time
  • United States: 5 ~ 7 days
  • United Kingdom, German: 7~10 days
  • Australia, Canada: 10~15 days
  • Others: ~ 15 days or contact us for more
  • Customized orders: at least 1 month, depending on the requirements
Important Notes
Onlymaker provides handmade heels worldwide. We keep an reasonable volume in stock (US). In most case, the heels were made according to the order. If you have an agenda to keep, we strongly suggest you place your order at least 10 days in advance.
  • In stock items can be fulfilled within 3~5 days
  • Another 5~10 working days needed for heels built to order
  • Customized products take even longer depending on your needs

Return Policy

  • Except customized items, you can get a fully refund if the order haven't been fulfilled.
  • You have 30 days to contact us for a refund after the order fulfilled.

For any other question, please feel free to contact us.