Returns

Preconditions:

1. Customized products can not be fully refunded if they are in production.

2. Fulfilled orders can not be cancelled.

3. After-sale warranty is 7 days since receiving the parcel according to the tracking info.(Please contact us in 7 days for returning after delivered)

4. The product has to be Original New.

5. Second return is not accepted.

6. Shipping fee of returning will be paid by customers because the shoes don't fit, don't like it, arriving late and other subjective reasons.

Steps:

1. Prepare

  • Order Number
  • Photos including the external packing

2. Contact service@onlymaker.com with information mentioned to request a refund or exchange.

3. Your request will be handled within 3 working days after we receiving the return items.

Notes:

1. Please keep the original package and all information well as an evidence for us to confirm your items.

2. Items should be unused, undamaged and in original package.
3. The US (including Canada) customers can return the items to the our US warehouse while EU (UK is included) customers will return the items to Germany warehouse.
4. Return without contacting our service is not accepted.
5. We will provide return address after checking pictures.Please don't return to the address on the package.
6. We offer full refund on any product that is clearly faulty or damaged due to our fault.

Be sure to contact us (service@onlymaker.com) in advance, we will not accept any return without advance notification.